✈️ SHIPPING POLICIES
SHIPPING & DELIVERY POLICIES:
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Standard processing time is 3 business days.
This time may be extended during large releases or sale periods - REFER TO BANNER ON HOME PAGE FOR CURRENT PROCESSING TIMES
Our shipping policies are here to provide you with the best information we can before you place your order, please read below.
Customs Duties / Fees / Tariffs
Some countries collect VAT, duty fees and or tariffs; please ensure you are aware of these charges before placing your order. Charges are collected by relevant authorities at destination country - we are not associated, do not collect or include any of these fees. ( Please see menu for information regarding U.S. tariffs and UK / EU Orders - Go to Menu > Info )
ALL PRICING IS IN ACCORDANCE WITH AUSTRALIA POST GUIDELINES
(*Any business discounts received are passed on to customers see Important info below)
Express Tracked Postage:
Please note that if you choose this option, your order will be sent by Express Tracked post. Please understand that it does not mean your order will be sent as a priority - all orders are processed in sequence of placement ❤️
FAQ:
Q: How long is delivery taking?
Local (Australia):
Standard letter mail - approximately 2 weeks
Standard Tracked mail - approximately 7 - 10 business days
Express Tracked mail - approximately 5 to 7 business days
For all updates, visit www.auspost.com.au
International:
Standard letter mail - approximately 4 weeks to be delivered
Standard Tracked mail- approximately 2 weeks
Express Tracked mail - approximately 10 business days
Q: Are you shipping to my country?
Local (Australia): Mail continues as per normal
International: Yes! We ship to most international destinations, however, there are some countries that still are not accepting mail - if you are unable to checkout, please contact us.
Q: What are your shipping rate tiers?
Local Australia: Letter Mail - FREE* (up to certain weight)
Local Australia: Tracked Mail - starts at $9.90 for orders up to 500g
*Please see FAQ for discounted shipping options
International: Letter Mail - AUD $4.50
International: Tracked Mail - starts at AUD $15.50 for orders up to 300g
(Please note different rates apply to different countries)
*Please see FAQ for discounted shipping options
Please check the email address you have entered is correct. You can also check junk / spam folders, or ensure your mailbox is not full and unable to receive emails. Orders with incorrect address information cannot be replaced.
Q: Where is my Order?
Local (Australia): Orders can take up to 3 weeks to be delivered and will only be considered missing after 4 weeks from date of shipment
International: Orders can take 20 days to +4 weeks to be delivered depending on the service you chose, and will only be considered missing after 8 weeks from date of shipment
We are unable to advise where your order is unless you have purchased the tracked option at checkout
Q: Do you process refunds or replace items?
Refunds or replacements will be reviewed, and will only be provided for unopened items and or orders that have tracked postage where applicable
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IMPORTANT INFO:
All our pricing is in accordance with Australia Post contractual guidelines - we offer competitive shipping based on the special rates we receive from Australia Post which are based on destination, parcel sizing and parcel weights.
Other discounted rates such as FREE tracked shipping, or the AUD $10.00 International discounted rate for orders over AUD $125.00 are an exclusive offer by Marshmallow Studio as an incentive for our customers. For details about discounted shipping, please see FAQ's.
For all information regarding Australia Post rates (note that these will be standard public rates) please visit www.australiapost.com.au
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Please understand that the all of the above applies once order is placed.
For more information, see FAQs on our Main Menu, or send us an email and we will be happy to help.
Kind Regards,
Chan & Kev xx